Shipping policy
Last updated: January 2026
Thank you for shopping with softgpt.shop. Below you’ll find everything you need to know about how and when your order ships.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped.
Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times vary depending on your location and shipping method selected at checkout. Please note that delivery times are estimates and not guaranteed.
Shipping Locations
We currently ship to:
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Domestic addresses
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International destinations
If we are unable to ship to your location, you will be notified during checkout or by email.
Delays
Shipping delays may occur due to factors beyond our control, including but not limited to carrier delays, customs processing, weather conditions, or high order volumes.
Customs, Duties, and Taxes
softgpt.shop is not responsible for any customs fees, duties, or taxes imposed on international orders. These charges are the responsibility of the customer.
Lost or Stolen Packages
Softgpt.shop is not responsible for lost or stolen packages once marked as delivered by the carrier. If you believe your package is lost, please contact the carrier directly. You may also contact us at servicedet@hotmail.com, and we will do our best to assist.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage so we can help resolve the issue.
Contact Us
If you have any questions about shipping, please contact us at:
📧 servicedet@hotmail.com